Services Managed: Voice
Flexing Our Muscle to Strengthen Your Communications Infrastructure
Voice, mobile and data services are complex and expensive. Examining and deciphering your current voice technology services may seem daunting, but the process gets a lot easier when you’ve got a trusted partner like TTG in your corner. We will roll up our sleeves, dig into your communication infrastructure, identify discrepancies within the network, and develop a detailed, flexible, actionable strategy to lower your overhead costs, decrease day-to-day disruptions, and improve your communication capabilities.
Win the Telecom Tug-of-War
We manage all aspects of voice and mobile technology infrastructure by proactively advocating on your behalf with your telecom vendors. We help you win the telecom tug-of-war by saving you time, frustration and money. Services include, but are not limited to:
- Mobility
- Cellular Plans Optimization
- End-User Support
- Contract Management & Negotiations
- Bill Review & Telecom Spend Assessment
- Cost Allocation
- Detailed Reporting for Strategic Planning
- Managing New Orders & Trouble Tickets
- Help Desk
Optimize Your Network
We examine and decipher your voice technology infrastructure to uncover deficiencies and identify areas for improvement. We develop a detailed, flexible, and actionable strategy that you review, approve, and get our continued support through plan implementation to optimize your network.
Reduce Overall Network Costs
We help you reduce overall network costs through:
- Telecom Audit & Analysis
- Competitive Bidding
- Contract Negotiations
- Pricing
- SLA
- Benchmarking
- Strategic Technology Planning
- Network Optimization
24/7 Proactive Outage Management
We help you stay up and running with 24/7 proactive outage/issue management via access to online, real-time tools and active monitoring of your voice assets.
Frequently Asked Questions about TTG’s Voice Services
We understand service contracts of any type can be overwhelming and confusing, and many questions can arise when you are working with a managed services provider to help manage them. So, to help you, we have compiled some of the common questions we get. Contact us if you have any other questions.
How are contracts for various companies managed?
At TTG, contracts for various companies are managed through a centralized contract management system. We track our contracts for compliance and renewal dates with easily accessible and secure storage systems. Each contract is tailored to meet the specific needs and requirements of our clients. Our team oversees the entire contract lifecycle, from initiation to ongoing management.
How do you handle data privacy and security?
Our team prioritizes data privacy and security. We comply with all relevant data protection regulations and industry-specific standards. We implement cybersecurity protocols to protect against data breaches and unauthorized access. Our staff undergoes regular training on data privacy and security best practices to ensure they are up to date with the latest threats and protection techniques.
What kind of support can we expect?
We provide comprehensive support to our clients, including 24/7 customer service (if desired by client), a dedicated account manager, and a responsive technical support team. Our support services include troubleshooting, issue resolution, and guidance on optimizing the use of our services. At TTG, we ensure our clients can contact us through various channels when they need us!
What kind of billing support do you offer?
TTG offers billing support to ensure our clients’ billing processes are smooth and transparent. Our team assists with understanding invoices, resolving billing disputes, and providing detailed billing reports. Have any questions? Our team is available to help with any billing-related issues that may arise. We also offer billing options to accommodate different payment preferences and cycles.
Can you provide detailed billing and how often?
Yes, TTG invoices include comprehensive breakdowns of charges, including help desk ticket incidences, current User Licenses from various clients and more. We strive to ensure that our billing processes are transparent and easy to understand. Many clients receive a monthly invoice, but quarterly or annual payment options are available based on the agreement.
What happens if a service provider fails to meet the SLA?
If a service provider fails to meet the SLA, TTG follows these steps:
- Identification and Notification: We promptly identify the service failure and notify the client.
- Root Cause Analysis: We conduct a thorough investigation to determine the cause of the failure.
- Resolution Plan: We develop and implement a resolution plan to rectify the issue as quickly as possible.
- Service Credits: We review the contract to determine if the terms of the SLA allow our clients to receive service credits or other compensation for downtime or performance issues.
- Preventative Measures: We implement measures to prevent similar issues from occurring in the future. Our goal is to minimize disruption and ensure that clients receive the level of service they are entitled to.
What are the key terms and conditions we should be aware of in our voice service contracts?
Key terms and conditions typically include:
- Service description
- Pricing and payment terms
- Response time
- Term and termination
- Privacy and security
- Dispute resolution
